🚚 Delivery Time and Costs
At Piccolo, we work hard to ensure your beautifully crafted wooden toys arrive safely and quickly. We aim for full transparency regarding our processing times and shipping fees.
1. Order Processing Time
The time it takes to prepare your order for shipment.
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Standard Processing: All in-stock orders are processed and dispatched from our warehouse within 1–2 business days (Monday to Friday, excluding public holidays).
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Custom/Personalized Items: Products requiring customization may have a longer processing time, typically 3–5 business days. This will be clearly noted on the product page.
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You will receive a confirmation email with a tracking number once your order has shipped.
2. Shipping Costs and Delivery Time
We offer tiered rates based on your location and order value. All prices are stated in EUR (€) and include VAT where applicable.
A. Domestic Shipping (Within [Your Country, e.g., Poland/Germany])
| Service | Cost | Delivery Time (After Dispatch) | Details |
| Standard Parcel | €5.90 | 1–2 Business Days | Reliable courier service to your door or a pickup point. |
| FREE Standard Shipping | €0.00 | 1–2 Business Days | For all orders over €75.00 |
| Express/Next-Day | €9.90 | 1 Business Day | Orders must be placed before 1 PM (CET). |
B. European Union (EU) Shipping
We deliver to all EU member states using reliable international carriers.
| Service | Cost | Delivery Time (After Dispatch) | Details |
| Standard EU Shipping | €12.00 | 3–7 Business Days | Rate applies to packages up to 5kg. |
| FREE EU Shipping | €0.00 | 3–7 Business Days | For all orders over €150.00 |
C. International Shipping (Non-EU)
We ship worldwide. Shipping costs are calculated based on the package weight and destination zone.
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Rate: Shipping rates will be calculated automatically at checkout based on your address and the total weight of your wooden toys.
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Delivery Time: Varies greatly by destination, typically 7–14 business days.
3. Important Notes for International Customers (Non-EU)
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Customs & Duties: Piccolo is not responsible for any customs fees, import duties, tariffs, or taxes that may be charged by the destination country. These charges are the customer's responsibility and are typically collected by the courier upon delivery.
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Tracking: International tracking information will be provided, but transit visibility may vary once the package leaves the EU.
4. Sustainable Shipping
We are committed to the environment. All Piccolo toys are packaged using eco-friendly, recyclable, or compostable materials to minimize our environmental footprint.
